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Standards Apprenticeship in Team Leader or Supervisor
The Team Leader or Supervisor is an integrated programme of knowledge and skills acquisition, developed alongside core behaviours expected of a competent worker operating in a regulated field. The award of the apprenticeship certificate will signify a recognition of competence in a role and enable progression to higher levels of skill development.
As a first line management role, the Team Leader is expected to have operational and project responsibilities, managing a team, and delivering and achieving specified outcome through guidance of goals. Knowledge, skills, and behaviours will remain the same through varying sectors, whether this is private or public, and remains the same within organisations. Key responsibilities may include supporting and developing a team, manging projects, workloads, and maintaining resources. Ensuring operational plans are delivered effectively, resolving any problems that arise and building strong relationships both internally and externally are also expected within the role.
Within the Team Leader or Supervisor, roles may be those such as Supervisor, Team leader, Project officer, Shift supervisor, Foreperson, and Shift manager.
The Apprentice has achieved a DISTINCTION in their Knowledge, Skills and Behaviours that consists of:
- Understanding leadership styles and the benefits of supporting and improving performance, considering culture, equality, diversity and inclusion.
- Leading and organising teams, adapting management style and supporting the development of individuals within a team, by providing guidance, feedback and support.
- Knowledge of HR systems and legal requirements, aiding in performance management and conflict management.
- Understanding the importance of communication, both internally and externally of the organisation, and knowledge of meetings, constructive feedback and raising concerns.
- Understanding operational, project and financial management and how to deliver projects, identify risks, monitor budgets and manage resources.
- Communicating strategy and organising projects, resources and plans in line with compliance.
- Working towards continuous professional development, time management, evaluating personal practise and contributing to problem solving and decision making.
- Exhibit open, honest and professional behaviour, with resilience and accountability when managing difficult situations.